Livebox 5 flashes white: How to fix the problem ?
The front panel of the Livebox 5 has 3 lights indicating the status of the Internet Service Provider (ISP) services. These lights are supposed to be orange. If the equipment flashes white, it indicates that the connection is not working properly. This problem is nevertheless quite common.
As a result, you will be able to solve it easily in most cases.
What is the Livebox 5 ?
The Livebox 5 is a modem-router from Orange launched in October 2019 for its fiber optic offer. It allows access to the operator’s services (internet, TV and telephony), by Ethernet cable or wifi, from any connected device. This internet box is defined by its ultra-fast speeds, its intelligent wifi and its eco-friendly manufacturing process.
The replacement of the Livebox 4 is also distinguished by its compact and sober design. On the other hand, the device has 3 LEDs instead of the front screen of its elder brother. These lights indicate that the internet connection, wifi and phone are working properly when they are orange.
On the connectivity side, the device integrates 4 Ethernet 1GbE ports, 2 FXS ports (telephony) and a USB 2 port.0. The local network is also IPv4 and IPv6 compatible, just like the modems of most competitors. Thus, the box can adapt to the needs and habits of users.
It has also been designed to offer maximum comfort to connected families.
Why the Livebox 5 flashes white ?
By flashing white, the Livebox lights indicate the appearance of a problem affecting access to the ISP’s services. The phenomenon occurs most often with the LED associated with the internet connection. However, it can also concern the two other lights.
The flashing light allows you to identify the affected service and to make an initial diagnosis.
Your box is experiencing connection problems when the corresponding LED flashes white. You will quickly recognize it thanks to the internet symbol, in the shape of a globe with a grid. In this case, you should no longer have access to the web, regardless of the device used. The opposite is quite unlikely, but still possible.
It will then be necessary to have the box serviced by the operator.
If you have connection problems, the anomaly is not electronic and has nothing to do with the device. You should focus on the connections and possibly the configuration of your installation. In fact, the LED indicates that the modem cannot connect to the Internet.
You will have to check, first of all, the connection of the cables to the network.
How to remove the white flashing of my Livebox 5 ?
If the Livebox 5 flashes white, the first solution is to review all your connections. You will need to check that :
- The optical cable is well connected to the port of the box and the wall socket;
- The optical terminal has not been physically damaged;
- The fiber and power lights of the box are on (for equipped installations);
- The two ends of the Ethernet cable, at the fiber box and the box.
If the problem persists, the second step is to connect the optical cord to the rightmost socket on the wall device. Wait about 2 minutes, then check the color of the network light. The light should then turn orange.
If it continues to flash white, it is probably necessary to reset your equipment.
The reset allows you to restore all the modem’s default settings. This way, you will avoid changing options and other bad manipulations. These different operations can indeed cause disruptions of various services of the box.
Therefore, you can solve the problems caused by these errors by returning to the original configuration of the device.
Meaning of the other lights
The flashing network LED on the Livebox indicates an Internet connection problem, regardless of your profile. However, you have an additional solution if you have an Airbox Confort Pro. In this case, you can connect the Airbox to the Livebox 5 via USB.
You will then be able to report the incident in the “Test and repair your services” section of the Orange Pro application.
If the network and phone lights are flashing white, you will have to enter your login and password to restore the connection. It is indeed an authentication error. The problem is located here at the box level, unlike the Freebox blocking step 3 . The latter is usually due to a malfunction of the line and not the modem.
The subscriber will then have to turn to Free to reconnect to the network.
If the three lights are flashing white, you should call 3900 and ask for technical assistance. This signal translates into a malfunction of all Orange services on the installed equipment. In other words, the box does not allow you to use the network, the wifi or the phone.
It is a breakdown requiring the intervention of technicians.
Our opinion on the Livebox 5
Thanks to the shared stream, the Livebox 5 promises up to 2 Gb/s in reception and 600 Mb/s in transmission. However, users must use adapted terminals to take advantage of this theoretical speed. On the other hand, the ISP has avoided other compatibility concerns by sticking to Wi-Fi 5. Competitors rush to wifi 6. To stand out, Orange has banked on the intelligent wifi that automatically adjusts the settings of the wireless network.
In addition to the choice between the 2.4 and 5 GHz band, the box optimizes various parameters to reduce external disturbances. You also have access to an administration interface to configure the wifi, set network restrictions, control connected devices… Finally, the Livebox 5 stands out thanks to its TV set-top box with 4K HDR and Dolby Atmos technologies.
Beyond its technical characteristics, the device is made of 40% recycled plastic and is more energy efficient. It has reduced the carbon footprint by up to 29% compared to the previous generation of Livebox. Efficient and ecological, the box is perfect for connected and eco-responsible families.